Concept Reviews: What Our Patients Say

All wonderful and extremely caring!

“I just finished a round of egg freezing with Concept Fertility Clinic, and had an incredible experience with the clinic from start to finish! From day one they were happy to answer any questions or concerns that I had, and give me very detailed information and quick responses prior to scheduling my consultation. From there everyone from the front desk staff to the nurses and especially the doctors were all wonderful and extremely caring.

When doing egg freezing you don’t want to feel like just another number, and the entire staff was incredibly warm and caring and made the entire process a wonderful experience. Thank you to everyone from Joanna, the receptionist to the nurses, Maryanna, Brenda and especially to Dr Basegmez. Dr. Basegmez was the best doctor I’ve ever worked with, so kind and amazing at what he does.

Definitely go to Concept!”

A clinic that truly goes above and beyond!

“I have nothing but good things to say about Concept Fertility. We honestly could not have picked a better clinic to help us on our journey to start a family!
Every single member of staff at Concept are genuinely lovely and friendly people, who make the whole stressful process of fertility treatment, so much more enjoyable than we could have ever thought possible.
I always looked forward to my appointments (even if they came with bad news), purely because of how pleasant it was just getting to see and talk to all of the Concept team.
Not once did we feel like our questions were left unanswered, or made to feel like our concerns weren’t being heard.
We had previously been through the NHS and 1 other private clinic that constantly made us feel like we weren’t involved in the decision making, and we were also made to feel as if some of our problems were not going to be easy to overcome. Concept have only ever made us feel as though we were just a few steps away from finally getting our baby.
Thanks to Concept and their absolutely outstanding care and support, we now have our beautiful daughter and we could not be happier or more grateful!
We are now planning to go back again for baby number 2 in 2023.”

Would highly recommend!

“I had a lengthy IVF journey with Concept over the course of 2 years. Their support and kindness saw me through the darkest of times and through the happiest ones also. Concept is a fair clinic that doesn’t recommend add on treatments that are not backed up by good research evidence. They are fair with their pricing and you feel like an individual rather than just another customer. Highly recommended.”

Baby two on the way!

“Our experience at the clinic has always been welcoming, professional and exceptional. From the initial consultation to telling us the good news!
They made the journey so much better and whenever needed, the team have always been around. They go above and beyond what is expected. Thanks to them we have our little girl and now, baby no 2 on the way! We’re so thankful and forever grateful to Dr Ojha, Dr Onur and the lovely nurses.
Would highly recommend the clinic!”

Second Baby

“This is our second baby via IVF at Concept and we couldn’t recommend them highly enough. Every person we came in to contact with has been supportive, informative and genuinely interested in helping us become parents. We now have two beautiful daughters and that is thanks to Concept. We are eternally grateful.”

Hardly Felt The Pressure

“We first contacted Concept Fertility shortly after a failed IVF attempt. The type of treatment we received from the clinic was exceptional. Nothing was rushed, everything was very well explained, the staff was very attentive and friendly and always very supportive. This was important for us as after the first attempt we were becoming afraid of not being able to become parents. Though the process, we hardly felt the pressure of going to the clinic to take another step of the treatment. It was often a pleasure. The staff would know us by name, they would text/contact us to check if everything was okay, they would clarify everything we had concerns about and we always felt an extremely positive environment to help us achieve our goal. It was a pleasure having done our treatment with Concept Fertility. We are now parents of a beautiful little girl. We highly recommend everyone needing the same help we needed to become parents.“

Medical and Pastoral Care

“IVF is a nerve racking time. There are many fears and worries associated with it. Fears about the procedures and fears about failing. We found that Concept fertility clinic offers fantastic medical and pastoral care. Their staff at all levels are kind, understanding, efficient and honest. Their administration is detailed, well organised and punctual. The notes from our consultations were emailed to us before we got home. The medical staff is open, positive and sensitive.  They take the time to answer any questions you might have at any stage. All the staff is sensitive and care about you pastorally. For example, one member of staff asked how our Nanna was. She had remembered that at our previous meeting we had told her that our Nanna was in hospital. Little touches of kindness like that made such a difference to how we felt. We felt like whole people and not just like a couple with a fertility issue. After we had a bleed (due to a haematoma), they welcomed us in for a scan, even though technically we were beyond their time of care. Thankfully, all was well and we will not forget their calm approach to what a traumatic time for us. We fully commend Concept fertility.”

Excellent

“Concept Fertility was excellent though our treatment. The whole team was excellent. They were supportive and very professional. A wonderful experience.”

Supported

“We received such a friendly, personal service at Concept. We felt that we were extremely well informed and supported at every stage of the process. The staff went above to accommodate appointments around work commitments and made us feel calm and relaxed throughout.  A great big thank you to everyone at Concept.”

Two Bundles of Joy

“We are very happy with both Concept and Rincon services. Feel very happy and lucky to have two bundle of joys added to our family. Thank you all for helping us to achieve this”

Positive Experience

We had a very positive experience at Concept. Everyone was very helpful and professional. Dr Ojha and Dr Kaur were patient and very professional. The whole team made us feel calm. Thank you for everything.

Dr Ojha

We can’t thank Dr Ojha and the Team at Concept Fertility enough for the beautiful son that we now have. The whole team were extremely professional, approachable and more importantly friendly. They always made us feel extremely comfortable and explained the whole process extremely well. We felt well informed and very at ease throughout. We are so grateful to them all, particularly Dr Ojha for making our dream come true. Thank you so much.

Melissa and Maria

We were so happy with the attention they give us (doctors, nurses, embryologists, reception team) with special mention to Melissa and Maria. It is a hard process but making your own choices is the best option, but always listening to the advice of the professionals. We will come back for a sibling.

Accommodating

Concept was great. We had limited time due to sister (egg donor) was leaving the country. They accommodated both of our busy scheduled and time frames. Father was out of country a lot too. Amazing job: quick, competent and most of all successful. We have a beautiful daughter.

Supporting

We cannot thank the team at Concept Fertility enough for supporting us as a family though the IVF process, we are absolutely delighted with the birth of [xxx]. Our family feels complete. We have given [xxx] a younger brother which is an amazing thing. You have helped us make what seemed impossible, now possible. Thanks

Whole Team

The whole team at Concept was very helpful through the process, especially Dr Ojha with his calm nature. He put my mind at rest on many occasions during the treatment. Special thanks to Maria, the lab manager

Will Never Forget

We visited your open evening back in February 2016, having just had failed IVF on the NHS. We were pretty disconsolate and had little hope. In the short conversation we had with Dr Ojha, we were given hope that our dream of having children was not completely unrealistic. We sit here just over 3 years later with two wonderful little boys. This would not have been possible without the expertise, skill, knowledge and compassion of everyone at Concept. There are not the words to express our gratitude. I don’t doubt that the understanding of reproductive biology of Mr Ojha, Maria and the entire medical team was integral to the success of our IVF cycles. The gifts you have given us can never be understated.  The caring, understanding demeanour of all the staff at your clinic also left an indelible mark with us. We will never stop praising you and recommending you to other couples who find themselves in the seemingly hopeless situation we found ourselves in. We will never forget what you did for us. Thank you from the bottom of our hearts.

Back Next Year

From start to finish the level of care from all the staff at Concept was truly unforgettable. They provide a high level of care. I could not have chosen a better clinic. Hopefully we will be back next year.

Thanks

Thanks a lot for the great services. Really appreciate what you have done for us.

Strongly Recommend

We are so grateful to everyone at concept for our amazing daughter. We felt so well supported at every stage of our treatment by everyone at Concept and we are over the moon with our positive pregnancy test after three years of trying. We would strongly recommend Concept to other couples.

Little Champ

We are delighted to share the arrival of our son, he’s a little champ! We’re slowly adjusting to sleepless nights and a very hungry baby but he’s a happy little guy and we’re over the moon to have him. Huge huge thanks to all of you. Some pics attached. Please share with the rest of the team. Thanks so much for all your help! We really couldn’t have done it without you!! Haha!

Beyond Happy

I was thinking about you and the team recently, our son was born on his due date. We were, and still are, beyond happy! Can’t thank you enough.

Incredibly Grateful

I am incredibly grateful for everyone’s care, attention and professionalism during my treatment, and would have no hesitation in recommending Concept to anyone considering fertility treatment. 

Wishing you all well and looking forward to sending you first baby pics in the summer.

Dr Kaur

I had an outstanding experience and I am so happy that I came to you. Dr Harleen Kaur is amazing and I do not have enough words to express how happy I am with her service. Sarah the nurse was also amazing and very comforting and honestly I will be coming back here for any further treatments.

The Most Amazing Time In Our Lives

“The last 4 months have been a bit of a whirlwind but has been the most amazing time in our lives and it is all thank you all of you there at Concept Fertility. We wanted to express our gratitude and to share some picture of our little man.

When we came to you we were not confident that our situation could be helped. Having had a failed attempt at IVF on the NHS we were quickly reassured by our first meeting with Mr Ojha that he knew what to try to help us get pregnant. His expertise, knowledge and reassurance made us feel that we had chosen the right place to come to and throughout the whole experience, we never doubted that decision. The care, consideration and professionalism that all your staff showed throughout our time with you was more than we could have ever hoped for.

There are no words that can express our gratitude for what you have done for us. You have helped to change our lives in a way that we thought might never happen. From the bottom of our hearts, thank you.

If we decide to try for another baby, which is very likely, then you will most likely have return customers. There is nowhere else in which we would rather put our faith.”

Family Like Team

“Very friendly family like team.  Concept definitely has the personal touch”

Genuine Care

“We would like to thank Concept fertility for their professionalism from the front door to consultation, all the staff are warm and friendly and genuinely care about their patients.  The calmness of the doctors, helped take the stress from situation, we felt very supported and are thankful to everyone at Concept for our lovely girls”.

Outstanding On All Counts

“Totally professional from the start. All staff caring and discreet, and we cannot thank you enough for making our dream come true. It is without doubt the best decision we ever made to go to Concept – whoo have proven to be outstanding on all counts. A very special thank you to Dr Kaur for her excellent advice and dedication to our lifelong wishes.”

Massive Thank You

“Hi everyone at concept,  Just want to let you all know the wonderful news, [deleted] was born on [deleted] at the Portland hospital. We are all over the moon & so in love with our little man. Just wanna say a massive thank you again to everyone at concept who helped us along our way, we can’t thank you enough.  See you all soon for our fourth little bubba.”

Good Egg

“Hi all at Concept! We are extremely proud to introduce you to our son, created with your help back in August last year. With only two eggs produced from the injections we felt our chances were slim but you advised ‘you only need one good egg’ and here he is! We are extremely grateful to you all for what you do and how you’ve helped to give us the most precious gift we could ever dream of.”

Support And Efficiency

“I found the support and efficiency of the Concept team very helpful throughout the IVF process.  The service I received from both administrative and medical staff was excellent, while always having the personal touch.  As I lived overseas at the time, I particularly appreciated the willingness of the clinic to help me think through my options with medical staff on skype calls and emails.”

Can-Do Attitude

‘I cannot recommend Concept Fertility too highly for anyone facing fertility issues.  From the outset, Concept demonstrated an exceptionally high level of flexibility, expertise care and support.  I was travelling some distance for treatment, and, at my first meeting, to help me out, one of the nurses (Virginia) interrupted her lunch hour to take a blood test for me without an appointment, to save me the hassle of coming back to get it done.  This ‘can do’ attitude came through again and again as we were supported through our treatment.

One of the things that particularly stood out for me was the way that each and every member of staff, from the admin team to consultants and nurses, seemed to know us individually, and would make a point of greeting me by name, asking how I was getting on and making me feel supported.  They also had a 24 hour helpline staffed by one of the nurses, so that when I panicked about doing an injection wrong on a Saturday night, there was someone knowledgeable that I could talk to for reassurance.

The team who conducted our IVF treatment were outstanding in their kindness, their patience, expertise and sense of humour.  At every stage of our treatment, I felt listened to, cared about and respected, and I had absolute confidence in the skills and expertise of the people working with me. IVF is never going to be fun, but I felt very lucky to be having my treatment in such a safe, supportive and caring environment.  Definitely worth travelling for.  I’m now into my second trimester of pregnancy and the baby is doing well.  I owe an enormous debt of gratitude to everyone at Concept for the work that they did in making this happen, and for making the experience as good as it possibly could have been.

I hope that you’re all keeping well.  I’ll be 15 weeks on Monday.  The nuchal translucency test came back looking good, and the 12 week scan was great.  Feeling well and generally very cheerful.

Thank you all so much for everything you’ve done for us.”

Happy Outcome

“Please pass on our thanks to all your team for everything you did for us. We couldn’t have asked for a more supportive experience or a happier outcome. We owe you all a great deal.” [From the same patient as above, 6 months later]

Family Of Three

“We had our beautiful little girl on Friday 3rd February. Attached are a couple of photos! 🙂 We are totally in love with her, and so happy as our little family of three. Thank you for everything you did in helping us achieve that.”

Delighted

“Delighted to announce we had twin girls on 9/2…both healthy. Many thanks for all your professionalism and kindness and support.”

Thank You Concept

“I cannot rate the staff at Concept Fertility highly enough. Before attending the clinic both my husband and I had grown weary with the inadequate service we received from the NHS. I had almost resigned myself to a life without children. As soon as we entered the clinic, we were met with warmth, professionalism and a genuine personal approach to our care.

Although our efforts were not successful immediately, within a year of attending the clinic we received the amazing news that I was pregnant. I cannot thank the staff enough, particularly Dr. Ojha whose expertise, calm attitude and diligence ensured that our ultimate goal was achieved. We are so indebted to him and his team, who at every step along the road kept in close contact supporting, caring for us and always keeping us informed. I write this without any sense of a cliché: the team at Concept became like a family to us!

Concept have given both my husband and I the ultimate gift of our own little girl. We are beyond happy and just wish we had gone straight to Concept initially rather than wasting time elsewhere.

Thank-you Concept!”

Fantastic Team

“From our first appointment to now with our 8 week old baby, the whole team have been fantastic. we would like to thank everyone so much. We still can’t believe our little miracle is here. Highly recommend Concept Fertility. Thanks again so much for helping our dreams come true.”

Great Experience with Concept

“We had a great experience with Concept Fertility from the start. The staff was always responsive and genuine and we felt more of a personal connection, compared to any Harley St. clinic, which is what we were looking for. Mr Ojha was always professional yet had our best interests in mind with an end goal of helping us start a family! Despite the inevitable roller coaster that comes with fertility treatment, we felt like we were in good hands, with down-to-earth and supportive care throughout the journey. Now with our little son after an easy pregnancy, we couldn’t be happier.”

Cannot Recommend Concept Fertility Too Highly

“I cannot recommend Concept Fertility too highly for anyone facing fertility issues.  From the outset, Concept demonstrated an exceptionally high level of flexibility, expertise care and support.  I was travelling some distance for treatment, and, at my first meeting, to help me out, one of the nurses (Virginia) interrupted her lunch hour to take a blood test for me without an appointment, to save me the hassle of coming back to get it done.  This ‘can do’ attitude came through again and again as we were supported through our treatment.

One of the things that particularly stood out for me was the way that each and every member of staff, from the admin team to consultants and nurses, seemed to know us individually, and would make a point of greeting me by name, asking how I was getting on and making me feel supported.  They also had a 24 hour helpline staffed by one of the nurses, so that when I panicked about doing an injection wrong on a Saturday night, there was someone knowledgeable that I could talk to for reassurance. 

The team who conducted our IVF treatment were outstanding in their kindness, their patience, expertise and sense of humour.  At every stage of our treatment, I felt listened to, cared about and respected, and I had absolute confidence in the skills and expertise of the people working with me. IVF is never going to be fun, but I felt very lucky to be having my treatment in such a safe, supportive and caring environment.  Definitely worth travelling for.  I’m now into my second trimester of pregnancy and the baby is doing well.  I owe an enormous debt of gratitude to everyone at Concept for the work that they did in making this happen, and for making the experience as good as it possibly could have been.”

Concept Fertility a Professional and Caring Place

“We found Concept to be a professional and caring place. The staff gave us all the information needed to help us make a decision about our fertility and we never once felt pressured. We originally visited Concept for some further tests and attend an open morning, it was following this we decided if treatment was needed, Concept was where we were going to have it. All the information was detailed and they were always there to support us through the questions and process which helped reduce our anxiety and made the whole process a happy experience and we can’t thank them enough. We are now proud parents of identical twin boys and owe this to Concept and all the staff.”

Baby Number 2

“Thank you and the whole concept team and we look forward to working with Concept again when we try for baby number 2.”

All Well

“All well and loving our new addition!

A huge thank you to all at Concept for the help in making our dreams come true.”

More Intimate Approach

“Myself and my (now) husband felt very supported throughout the process, any questions I could just email at any time with a prompt response. I really liked living very close to Concept, and this also helped me chill out about the whole process, plus I wanted a more intimate approach as opposed to the factory style, conveyor-belt of IVF treatment in some hospitals. I just never felt right in the hospitals, we even chose to pay for our first round privately, even though we were eligible to have two rounds with the NHS. We are more than pleased! We expected to have to to go through at least 3 cycles, so didn’t go in expecting any miracles, but we were lucky enough to get pregnant with our first cycle! I’m now 9 months pregnant with a little girl! The whole process was very stress free I thought, it all felt like all I had to do was really leave it all in their capable hands – of course I had done a tonne of research on how to change my lifestyle and diet to sit alongside the treatment. The only thing that would have improved it all would maybe to have had more information on lifestyle, acupuncture and diet that they provided from their recommended sources, rather then me googling it all!

The combination of the relaxed environment  together with the highly professional small team made the whole treatment feel more friendly. I thoroughly recommend Concept Fertility!”

All Worth It

“Baby girl was delivered at 5.02pm weight 7.4lbs. I am at home now but it is painful with the c-section but the end result was worth it. This all wouldn’t have been possible without the treatment at Concept Fertility. So a big thank you to the team and in particular you and Dr Ojha.”

Huge Thank You

“Our son was delivered to us on 7th October. He weighed 3.15kgs at birth and is perfect! We are very grateful and indebted to all your team at Concept, and here’s a huge Thank you!”

Amazing

“Following IVF ICSI treatment at your clinic I would just like to say a big thank you to the whole team.
Dr Harleen Kaur was amazing throughout the treatment and so kind.
Also thank you to Virginia and Maria the embryologist.”

So Well Treated

“Before undergoing chemotherapy and radiotherapy for cancer, I had done sperm storage. But having narrowly survived such a frightening illness, I did wonder whether I would ever be able to have children. To my utter delight, as I type, I am looking at our smiling, happy, healthy baby. This is thanks, in large measure, to the work of Concept Fertility. Throughout the insemination process, my partner and I found Concept Fertility to be unfailingly kind, professional and sympathetic. All our questions – and we had many of them – were answered promptly and tactfully. You got the strong impression that everyone at the clinic took great pride and delight in helping people to have children. Being so well treated greatly eased what can be quite a stressful process.

As we enjoy our baby, we could not be happier, or more grateful.”

Best In London

“We found your clinic is Professional, knowledgeable and reasonably priced. All the staff were very professional and helpful. We’ve been look after very well throughout treatment & after treatment. One of the best clinics in London. We will definitely refer to others.”

Highest Level Of Care

“As I have mentioned on the form the level of care we received from Concept Fertility was outstanding all the way through and we just feel so much gratitude to Dr Ojha and the team. If you ever need us to give a recommendation please let me know. We received the highest level of care and communication at all stages from Concept Fertility and couldn’t recommend highly enough. Please pass on our extreme gratitude to Dr Ojha and the team as you have enhanced our lives immeasurably.”

Thanks To The Team

“My babies are 3 months and they are growing very well thanks a god. Thanks all the team Concept Fertility we are so happy with our babies.”

Familiar Clinic In Spain

“Thank you very much indeed to Concept Fertility and to Fertilidad Clinica Rincon for your help in my journey getting pregnant. My daughter was born (DELETED) via elective caesarian section and we are both doing very well at home. Please pass on my thanks to your teams.”

Thanks For Your Help

“(DELETED) was born at 2.02pm on 22nd Dec at Kingston Hospital by forceps delivery. She weighed 8lb 8oz and is doing really well. Here is a picture to prove it! Thanks for all your help.”

Achieved Our Dream

“Your help was instrumental to achieve our dream”.

The Whole Team

“(DELETED) was born on the 24 Jan 2014 at 1023am.She was 6 pound 5 ounces she was 6 days overdue. She is beautiful and we are very thankful in all the work you did for us. As she wouldn’t be here with us today without the whole team at Concept I will attach a picture And we will be in touch in the near future (about baby number 2 ) Again a million thanks to all the team.”

Personal And Individualised Service

“As you will have heard we have been blessed with a little bundle of joy. (DELETED) was born on 12/2/14 at Kingston Hospital weighing 2.29KG! Petite like her mummy, both mother and daughter are doing great now two weeks on. May I send our heartfelt thanks and gratitude for all you have done for us from the outset. The service you provide at Putney is first rate and most importantly personal and individualised. This is highly commended and contrasts starkly with the ‘more famous’ clinics we have experienced. We will be sure to pass on our positive experience to friends in similar circumstances. Thank you again for everything!”

Caring And Compassionate Approach

“Just a note to say a big thank you for your support during the journey we undertook in having a baby. Baby (DELETED) is 10 weeks old, is doing very well, and we are really enjoying getting to know this new little person. It is a wonderfully rich time (and quite exhausting!) and we are grateful for the opportunity to be parents. Thank you for your caring and compassionate approach – we appreciated this greatly, as well as your expertise.”

Pregnant After One Cycle Of Ovulation Induction

“We met with Mr Ojha in late 2013 to discuss the ovulation cycle treatment and he instantly put us at ease with the process and explained everything in simple terms. Mr Ojha and the team looked after us during the treatment period and were readily available to answer any questions that we had. After only one ovulation cycle treatment we fell pregnant and our beautiful baby boy arrived in September 2014. We would thoroughly recommend Mr Ojha and the team at Concept Fertility and would not hesitate to return for further treatment for baby number two!”

Expertise And Guidance

“Just a little note to say thank you so much for your expertise/ guidance. We are now the proud parents to twin girls. Many thanks and wishing you and your team the best. You do a great job!”